DR. WOLFGANG J. SCHNEIDER GMBH International
Information Technology Consultants
IT Service Management
- IT Infrastructure Library (ITIL) ITIL
was implemented at all our European telecommunication partners,
a very rigid by-the-book organization was used at Vodafone Germany.
We immediately started to use a rudimentary ITIL
version in all our projects,
especially to manage incidents and software changes.
We also implemented ITIL at NITEL and MTEL in Nigeria,
at first for our own projects.
Of course, Dr. Schneider holds ITIL certificates
of the versions 2.0 and 3.0.
© 1999 - 2008